Kohl’s Will Soon Handle Amazon Returns

Starting in July 2019, you will be able to return the thing you purchased on Amazon to any Kohl’s store.

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“I think the returns initiative is one where we can really leverage each other’s strengths. I think one of the benefits of being in brick and mortar and having an online business is to accommodate easy returns,” – Michelle Gass Kohl’s CEO

Kohl’s has accepted Amazon returns at 100 of their location since 2017. It was sort of like a pilot program, but now every Kohl’s store will take their returns. Kohl’s CEO Michelle Gass says 80% of Americans live within 10 miles of a Kohl’s location.

Kohl’s expects to benefit from this partnership with Amazon by getting people into their physical location and possibly buy something when they make a return. Sure, you have people that will use Kohl’s to return their Amazon products and leave. But you always will turn some of those Amazon return customers into shoppers.

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Categories: Money, Technology

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